Refund and Returns Policy

At Just Save Electronics and Home Appliances, we strive to provide you with the highest quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free refund and returns policy, subject to the terms and conditions outlined below.

1. Eligibility for Refunds and Returns

1.1 Timeframe:
We accept refund and return requests within 7 days from the date of delivery. To be eligible for a refund or return, the item must be unused, in its original packaging, and in the same condition as when you received it.

1.2 Exclusions:
Please note that certain items are non-refundable and non-returnable for hygiene and safety reasons. These include but are not limited to personal care products, intimate apparel, and perishable items.

2. How to Initiate a Refund or Return

2.1 Contacting Us:
To initiate a refund or return, please contact our customer service team within 7 days of receiving your order. You can reach us at 0720616098. Our team will guide you through the process and provide you with the necessary instructions.

2.2 Return Authorization:
In some cases, we may require a return authorization (RA) number to facilitate the processing of your refund or return. Please follow the instructions provided by our customer service team regarding the issuance of an RA number, if applicable.

3. Refund and Return Process

3.1 Inspection and Verification:
Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned in Section 1. If the item is deemed eligible, we will proceed with the refund or return process.

3.2 Refund Options:
For eligible refunds, we offer two options:

– Store Credit: You can opt to receive a store credit equivalent to the purchase price, which can be used for future purchases on our website.

– Original Payment Method: If you prefer, we can refund the purchase amount back to the original payment method used for the transaction.

3.3 Return Shipping:
Return shipping costs are the responsibility of the customer unless otherwise specified by our customer service team. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item.

4. Terms and Conditions

4.1 Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or offer a refund, depending on the availability of the product.

4.2 Non-Eligible Returns:
We reserve the right to refuse returns that do not meet the eligibility criteria mentioned in Section 1 or those that are not authorized through our customer service team.

4.3 Restocking Fee:
In certain cases, a restocking fee may apply for returned items. This fee will be communicated to you by our customer service team when you initiate the return process.

5. Contact Us

If you have any questions, concerns, or inquiries regarding our Refund and Returns Policy, please contact our customer service team:

Just Save Electronics and Home Appliances
Address: Kihunguro CNM Building, opposite Shell
Phone: 0720616098
Email: info@justsaveelectronics.com

Please note that this Refund and Returns Policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Effective Date: [Monday 6TH June 2023]