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Shipping and Returns

At Just Save Electronics and Home Appliances, we are pleased to offer shipping services to our valued customers who are unable to visit our physical store. Our Shipping and Returns policy ensures a smooth and convenient delivery process, providing you with flexibility and satisfaction. Please read the following information to understand our shipping procedures and return options.

1. Shipping Eligibility

1.1 Shipping Locations:
We offer shipping services to customers within Kenya. Please note that shipping availability may vary depending on the destination.

1.2 Customer Requests:
Shipping is arranged upon customer request. If you are unable to visit our store and require shipping, please inform our customer service team during the purchase process. We will work with you to determine the shipping method and address.

2. Shipping Process

2.1 Shipping Fee Agreement:
Once the shipping request is received, our customer service team will reach out to you to discuss the shipping fee. We aim to arrive at a shipping fee consensus that is fair and reasonable for both parties.

2.2 Shipping Methods:
We offer various shipping methods to accommodate different preferences and delivery timeframes. Our customer service team will work with you to select a suitable shipping method based on your requirements and location.

2.3 Shipping Fee Calculation:
The shipping fee is not included in the product price and is calculated separately. It takes into account factors such as the shipping destination, package weight, and selected shipping method. Our customer service team will provide you with the finalized shipping fee before processing your order.

3. Return Options

3.1 Returns for Shipped Orders:
If you receive a product through our shipping services and wish to return it, please contact our customer service team within [insert number of days] of delivery. We will guide you through the return process and provide instructions based on your specific situation.

3.2 Return Eligibility:
To be eligible for a return, the item must meet our general return requirements, including being unused, in its original packaging, and in the same condition as when it was delivered. Please note that certain products may have additional return restrictions due to safety or hygiene reasons.

4. Contact Us

If you have any questions, concerns, or inquiries regarding our Shipping and Returns policy, please contact our customer service team:

Just Save Electronics and Home Appliances
Address: Kihunguro CNM Building, opposite Shell
Phone: 0720616098
Email: info@justsaveelectronics.com

Please note that this Shipping and Returns policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Effective Date: [Monday, June 12th 2023]